Frequently Asked Questions at RBRJ
¿Cuál es el horario de RBRJ?
We do not keep regular ‘Business Hours’. Instead, we work by reservation and meet riders based on advance reservations.
Please note the bikes can be collected between the following times:
Weekdays : 9am -10:00am
Weekends/National Holidays: 8am – 10:00am
It is possible to collect the bike outside of these times but please check with us before booking to confirm staff availability.
We kindly ask you to check the banner on the home page and our posts on our Google Listing for specific closures.
¿Puedo recoger antes o volver más tarde?
Early pick up and late return options may be possible depending on bike and staff availability. Please contact in advance to confirm availability.
Early Pick up & Late Returns Requests
A 1-day rental period is based on traditional business hours (Weekdays: 9am to 6pm / Weekends: 8am to 6pm) not 24 hours and our policy regarding early/late pick-ups requests is that anytime a bike is not available for another client then a full days charge is applicable.
Late Return Fees
We kindly ask that bikes are returned by 6pm. However, we understand that riders might request longer or get held up on their ride. Generally, we give riders the first 30 minutes after 6pm for free but after that there is a 1,000 yen per hour per bike charge.
Can I pick-up in Kyoto and drop-off in Osaka (or pickup in Osaka and drop off in Kyoto)?
Yes. Collecting at RBRJ (Kyoto) and returning to RBRJ (Osaka) and vice-versa is an option. There is a ¥3000 yen multi-location logistics fee per bike to be added when making a reservation. Please reserve this option at the time of making a reservation.
¿Qué necesito?
You need to bring your shoes, clothing and ID. We will take a photocopy of your passport (or other form of ID) before you leave.
Road Bike Rental Japan can supply you with a helmet, water bottles, lights, a saddle bag with spare tube, levers and pump. If you are renting for longer than one day it also helps if you do a little research on your route and also organize your accommodation in advance.
¿Qué incluye?
Our pricing includes the following items:
-The bike
-Helmet
-Pedals (please read bike description for details of pedals)
-(1) Bottle cages (1 additional cage available for a one-time fee)
-Lights
-Lock
-Saddle Bag
-Spare Tube
-Tyre Levers
-Tire pump
-Multi-tool
-Bike set-up (if you supply us with your measurements)
-Routes and tips and plenty of local knowledge
-Racks are included on the Trek FX bikes only. Racks for road bikes are rentable items
We can supply the following additions:
Rinko Bags
Ortlieb Panniers
Garmin Edge GPS (English)
The following are not included:
-Cycling Shoes
-Clothing and Gloves
¿Cuáles son las opciones de pedal?
You can choose from the following pedals for your rental cycle:
-Regular (FLAT pedals you can use with everyday shoes/sneakers)
-SPD SL
-SPD MTB
-Look Keo Classic
Feel free to bring your own pedals as well. In this case, select ‘own pedals’ and indicate your pedals in the ‘special requirements’ when renting.
¿Cómo se calcula el periodo de alquiler?
A rental day at RBRJ is from 9am to 6pm (weekends 8am to 6pm) on the same day, unfortunately not 24hrs. For example on a two day rental you would need to bring the bike back by 6pm on the second day
¿Cuáles son los métodos de pago?
Online
Online Bookings and Purchases can be made with the following Credit Cards and cashless providers:
-Visa
-Mastercard
-American Express
-Apple Pay
-Google Pay
Store
The following Payment Methods are accepted in our clubhouse:
-Cash (Yen)
-Visa
-Mastercard
-American Express
-Line/We Chat/Naver
-PayPay/Alipay
¿Y la responsabilidad?
By using RBRJ’s hire bikes, equipment and services you accept, agree to and ‘sign’ RBRJ’s Deed of Acknowledgement and Waiver of Liability, and Voluntary Assumption of Risk (‘DEED’). Please read this document carefully before agreeing to the rental. The document in full can be viewed here below:
View Deed >
¿Y los seguros?
Chaque vélo RBRJ est inspecté et couvert annuellement par le programme TS Mark. Pour plus d'informations sur la couverture et l'indemnisation du programme TS Mark, veuillez consulter le site suivant ici.
Pour les voyageurs d'outre-mer, nous vous recommandons de vérifier que votre assurance voyage couvre également des activités telles que le cyclisme, afin d'ajouter une couche supplémentaire de protection.
¿Cuál es la política en caso de lluvia?
Unfortunately, we can’t control the weather. There will be times during your trip when it might rain however this is a part of cycling. If you experience some wet weather and would like to return the bikes early this is OK, however we cannot refund you for the missed cycling days. We kindly thank you for your understanding.
¿Cobran por daños o pérdida de objetos?
Although this is rare, we do charge for damage and loss of items.
When you return the bike we will inspect for any damage thay may have happened during your rental. We do understand things can happen as part of wear and tear but for certain damage we will charge an additional fee.
We also charge additional fees for loss of items, please see the fees below:
– Lights 1,500 yen
– Tubes 1,000 yen
– Water bottles 1,500 yen
– Pumps 1,500 yen
– Levers 500 yen
– Porter bags 5,000 yen
– Helmets 1,500 yen
– Damaged bar tape 3,000 yen
If extra charges need to be made, they will be charged at the time of the return. They can be paid in cash, via PayPal or with a card.
¿Cuál es la política de cancelación?
Todas las reservas están sujetas a una tasa de cancelación del 5% para cubrir los gastos de gestión y reserva. Póngase en contacto con nosotros antes de las 17.00 horas del día anterior para hablar de las posibilidades de reprogramación. Las reservas se pueden reprogramar de forma gratuita en función de la disponibilidad.
Si cancela después de las 17:00 horas del día anterior, le rogamos que comprenda que cobramos el 50% del total del alquiler.
Si desea devolver las bicicletas antes de tiempo, no hay problema, pero no podemos reembolsarle los días de bicicleta perdidos. Le agradecemos su comprensión.
¿Aún tiene preguntas?
Couldn’t find what you were looking for in the questions above? Feel free to reach via our contact page or the button below.
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